Yes, we insist on this. It is very important you see the environment your dog will be living in, that you meet any resident dogs and that your dog looks comfortable and relaxed in their holiday home.
Generally no, as we find it best for a dog when the owner can bring it themself and settle them into their holiday home.
Not necessarily. We would need to know this at the booking stage though and then we could match it to a house without dogs. Obviously, extra care would have to be taken on any walks and when out of the house.
Sitters generally do not allow dogs to sleep on their beds, however we do have a few exceptions! Please let us know when you are registering and we will make sure we only consider stters that are happy to have dogs on their bed.
Let us know and we can talk through the alternatives.
Yes, they must be up to date with their annual vaccinations and have had recent worming and flea treatment. They do not need a kennel cough vaccination. If there is reason why your dog is not vaccinated, please discuss this with us.
Yes we do, as long as they are house trained and do not chew furniture or belongings.
When dropping your dog for their holiday you should also bring enough food for their stay, their bed and water bowls, toys, collar, lead, poo bags and any medication required.
Don’t worry, we should be able to supply it. However, there may be a charge if your sitter has to purchase it.
Yes, this is essential as we will be attaching a Top Dog Sitters tag, with your sitters contact details.
Unfortunately no. We cannot accept dogs that are aggressive, have behaviour problems or are not house trained. Please keep in mind your dog would be staying in a family home, so our service is only suitable for friendly, family dogs.
We will take your dog to your own vet, as long as it is within reasonable travelling distance. If it is too far, or it is an emergency, we will take your dog to the nearest vet (generally the sitters). All costs will need to be reimbursed on your return. We will keep in contact with you to let you know what is happening.
Yes, we will have taken full details at the registration stage. If the medication levels change, please let us know at drop off.
No, your dog will be exercised as per your instruction given at the registration stage.
Yes, we would never split dogs that are from the same family. Some sitters only take one dog at a time, so we would talk through the two dog households with you at the registration stage.
As far ahead as possible. We will try and accommodate last minute bookings but it is safer to book in advance.
If you cancel your booking I am afraid the deposit is non-refundable (although there are exceptional circumstances). Also, depending on the amount of notice given, some of the sitters fee may also be payable (50% with 1 weeks notice, 100% with 48 hours notice). If we rebook any of the dates though, neither would be chargable. However, please discuss this with us if the situation occurs.
My dog is getting on in years. What happens if they pass on after I have booked my dates and paid my deposit but before my trip?
This is of course one of those situations where we would refund your deposit in full.
If you collect your dog early, unfortunately no refund can be given. Your sitter will have been allocated for you booking dates, so is unable to take any other dogs during this period.
Ring your sitter as soon as possible and let them know about the change in your collection times
Generally no, but this depends on the sitter, the time of year and the length of stay. Please ring with details and we can advise you better.
Most sitters can but only with dogs that use the holiday service and have been to stay in the past. The charge would be the normally daily rate.
Yes, not a problem. You can do this but we often find that your dog settles better with familiar surroundings, so using the same sitter would be more beneficial.